Privacy Policy

Effective Date: November 7, 2025

Introduction

The Collective Type (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when you interact with our services and website, and to help you make informed decisions when using our services.

This Notice Is For

This Privacy Notice applies to visitors of www.thecollectivetype.com, clients and prospective clients of The Collective Type, and anyone who engages with our services, communications, or events.

Definitions

  • “We,” “Us,” “Our” refers to The Collective Type 

  • “You” refers to any individual using our Site or Services, whether as a visitor, client, or prospective client.

  • “Services” means our virtual assistant offerings, including but not limited to inbox management, scheduling, systems building, and process refinement.

  • “Personal Information” means any information that identifies or can reasonably identify an individual, such as name, email address, or phone number.

  • “Processing” means any action taken with personal information, including collection, storage, use, sharing, or deletion.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide when you contact us, enquire about services, or engage with our website. This may include:

  • Names

  • Email addresses

  • Phone numbers

We do not collect or process sensitive personal information.

2. How Do We Process Your Information?

We process personal information to:

  • Deliver and facilitate services.

  • Respond to enquiries and provide support.

  • Send administrative updates.

  • Improve our systems and offerings.

  • Protect our services and prevent fraud.

  • Comply with legal obligations.

3. What Legal Bases Do We Rely On?

Under UK GDPR, we process personal information only when we have a valid legal basis:

  • Consent — where you have given permission.

  • Performance of a contract — to deliver services you request.

  • Legitimate interests — to improve services and maintain operations, provided these do not override your rights.

  • Legal obligations — to comply with applicable law.

4. When and With Whom Do We Share Information?

We may share personal information with:

  • Trusted service providers (hosting, email, analytics).

  • Legal authorities if required.

  • In connection with business transfers such as mergers or acquisitions.

We do not sell your personal information.

5. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to fulfil the purposes outlined in this Notice, unless a longer retention period is required by law. When no longer needed, data is securely deleted or anonymised.

6. How Do We Keep Your Information Safe?

We use appropriate technical and organisational measures to protect personal information. However, no system is completely secure, and transmission of data is at your own risk.

7. Do We Collect Information From Minors?

We do not knowingly collect or market to individuals under 18 years of age. If such data is discovered, it will be deleted promptly.

8. What Are Your Privacy Rights?

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Data portability, where applicable.

To exercise these rights, contact us at info@thecollectivetype.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

9. Updates to This Notice

We may update this Privacy Notice to remain compliant with laws. The revised date will always appear at the top of this page.

10. Contact Us

For questions or concerns about this Privacy Notice, email: info@thecollectivetype.com